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Return Policy

Shipping, Returns & Guarantee

Items purchased from will be shipped within one business day from the business day the order was received. We offer free ground shipping within the continental U.S. Expedited shipping and shipping to Canada via USPS is also available; please call 1-800-366-7010 for shipping rate quotes.

  • U.S. orders usually arrive within about 1-3 business days with USPS Priority Mail.
  • Orders outside the United States usually take 10-20 business days.


All Returns / Exchanges Must Be Processed Through the Manufacturer

You may return your purchase within 30 days of receipt for 100% money-back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for a full refund. Please keep in mind, if you decide to return our product for a full refund, you are required to pay for all shipping costs. All returned products must be in new or like new condition or additional charges may be applied. If you have any questions about whether a product can be returned, please call (800) 366-7010.

Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.


To Return a Product

  • Please email your return request to and include your original order number, what product you are returning and your name. Or, call Rodann directly at 800-366-7010.
  • Wrap the package carefully. All return products must be in new or like new condition; otherwise, additional charges may be applied.
  • Save your return tracking number and, if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and insure the return package in case there are any issues during transit.
  • Please note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling charges. We will issue a full refund for the original purchase.